'Oldegg' unfair return and review restrictions

(Sanford, Maine, United States)

I recently had to send back a processor recommended by 'Oldegg' personnel for my motherboard and I used my very gentle process of installing and uninstalling the processsor which has not damaged over 100 processors.

The return personnel at 'Oldegg' said that the processor had bent wires and they refused to honor their RMA email promising to refund the full cost of the processor, over $139.

When I tried to leave a review of my experience, I noticed their review guidelines which are included below.

They obviously don't honor their committments and recommendations and do not allow any reviews that might in some way cost them a refund.

Recommendations: If anyone is tempted to take advantage of 'Oldegg' pricing and need to get an RMA, take a closeup picture of the item, especially processors with protruding wires, and get a witness who can corroborate the condition of the item returned.

I have never had an organization claim that I caused damage when the item was at risk for damage from their own personnel before it was sent to me and after they received it back. Be careful out there.
Oldegg Product Review Guidelines
Oldegg reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:
Offensive or abusive language.
Prices and availability can change very quickly on the Oldegg.com website, so please leave such information out of your review.

Hyperlinks / URLs.
References to other stores / resellers.
Comments on products that were either physically damaged or misused.

Replies to existing customer reviews; please do not attempt to initiate discussions here.

Comparisons to competing brands / products of competing brands.

Criticism of Oldegg.com's service or the service of our operations partners. (FedEx, UPS, Paypal, etc.)

References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)

Illegal content
Invasions of personal privacy
Pornography or obscenity
Hate or incitement of violence, threats of harm or safety of a person
Graphic violence or other acts resulting in serious injury or death
Any violations of copyright. Please see our DMCA policy for more information.

Any violation of laws and/or copyrighted musical works.

We may change these policies at any time without notice.

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